Privacy Policy

Shipping, Delivery, Refunds and Returns Policy – MotorFit
Last updated: 4 March 2026

This Shipping, Delivery, Refunds and Returns Policy explains in full and in detail how orders placed on the website motorfit.ae are processed, shipped and delivered, and in which limited situations Arabian Auto Supplies FZE may, at its sole discretion, consider offering a replacement or a refund, and by placing any order on motorfit.ae you are expressly confirming that you have read this entire policy, that you understand its contents, that you acknowledge the limitations and conditions described here, and that you agree to be fully bound by all of its terms as an integral and non separable part of your purchase transaction. MotorFit is operated by Arabian Auto Supplies FZE, a company based in Ajmaan in the United Arab Emirates, and throughout this policy any reference to “MotorFit”, “we”, “us” or “our” is a reference to Arabian Auto Supplies FZE in its capacity as operator of motorfit.ae, and any reference to “you” or “the customer” is a reference to the individual or entity that is placing or has placed an order on motorfit.ae, whether for personal use or any other purpose, and if at any point you have questions about this policy or its interpretation you may contact us by email at info@motorfit.ae, it being understood that use of the website and any order placed through it is taken as your agreement to this policy regardless of whether you have contacted us or sought clarification in advance.

MotorFit specializes in fitment specific automotive interior accessories including but not limited to 3D TPE car mats, custom fit armrests and other related interior accessories that are designed or selected to match particular vehicle brands, models, years and configurations, and because these products are not generic off the shelf goods that can simply be wiped down and placed back into inventory for resale as new, they cannot realistically be treated in the same way as mass market consumer items that can be freely reshelved after light use, and this reality underpins the strict and specific approach that MotorFit takes to shipping, delivery, refunds and returns. Once a fitment specific product has been installed inside a vehicle, test fitted in a way that causes visible creasing or wear, or used in any manner that alters its condition from the way it left our warehouse, it cannot realistically be brought back to a true “new” condition or safely and honestly resold as such, and because of that fundamental constraint we operate with a very clear and strict policy against change of mind returns, or returns that arise because the customer has selected the wrong car brand, wrong model, wrong trim, wrong variant, wrong year or has failed to account for aftermarket modifications or non standard interior changes in their own vehicle. It is your responsibility, before placing an order, to read the product description carefully, to verify the vehicle information shown on the website, and to cross check that information with your actual vehicle documents and registration card, and if you are uncertain you must contact us for clarification before placing an order, because orders placed on the basis of an incorrect assumption by the customer about their own car will not qualify for return, refund or exchange under any circumstances, even if the product physically does not fit due to that customer side error.

MotorFit currently ships orders exclusively within the United Arab Emirates and does not offer shipping to any international destinations; by using the site you acknowledge this geographic limitation and agree not to place orders that request delivery outside the UAE. When you place an order and your payment has been successfully processed and confirmed, we will generally require a period of approximately one to two business days to process, verify and prepare your order for dispatch from our warehouse, and this processing period typically includes internal checks on your order details, basic matching of the selected product to the car model as stated by you at checkout, picking the relevant items from our warehouse shelves, performing basic quality checks, and packing the items safely and appropriately for transport. Orders that are placed on weekends or on official UAE public holidays are processed on the next working business day, and processing time is counted in business days, not calendar days.

Once your order has been processed and handed over to our delivery partner, the typical time frame for delivery to addresses located in Ajmaan, Sharjah and Dubai is up to 48 hours counted from the moment of handover to the courier, and for addresses located in all other Emirates within the United Arab Emirates the typical delivery timeframe is up to three business days from the moment of handover to the courier. These timeframes are indicative and provided as good faith estimates only and are not guarantees, because they can be affected by factors that are outside the direct control of MotorFit, such as but not limited to adverse weather conditions, road closures, traffic congestion, courier operational capacity, route planning, force majeure events, accidents, system outages, or national and religious public holidays, and while we will, where feasible, assist you in tracking and following up on shipments with our delivery partners, you acknowledge and agree that MotorFit cannot accept responsibility or liability for delays that are reasonably attributable to courier operations or external factors that we do not control and that such delays do not, by themselves, create a right to cancel an order or demand compensation.

In order to keep pricing transparent and straightforward, MotorFit applies a clear shipping fee structure linked to the order value. For all orders where the total order value, inclusive of any applicable UAE Value Added Tax, is equal to or greater than 100 AED, delivery within the United Arab Emirates is provided free of charge, with a shipping fee of zero for that order. For all orders where the total order value, inclusive of VAT, is below 100 AED, a delivery fee of 20 AED per order is applied regardless of the specific Emirate or the number of items, unless a specific promotion or special offer is clearly displayed on motorfit.ae at the time of your order that explicitly states a different shipping arrangement. If we run temporary free shipping or discounted shipping promotions, the terms of such offers will be clearly indicated on the website at the time they are active, and in the absence of such an explicit offer, you agree that the default rule is that orders under 100 AED attract a 20 AED delivery fee and orders of 100 AED or more qualify for free delivery. All prices displayed on motorfit.ae, including product prices and any shipping charges, are deemed inclusive of UAE VAT where applicable, and by placing an order you acknowledge that VAT is included in the displayed price and that you are not entitled to any separate breakdown or deduction beyond what is shown in your order summary and invoice.

All orders placed on motorfit.ae must be fully prepaid using the electronic payment methods shown at checkout, and MotorFit does not offer Cash on Delivery as a payment option under any circumstances, meaning that no order will be dispatched without full advance payment confirmation. MotorFit uses Ziina as its secure payment gateway provider, and your order will only be processed once payment has been authorized and confirmed by Ziina and by any relevant payment networks or banks. By submitting your payment details at checkout you confirm that you are authorized to use the selected payment method, that the card or account is valid, that you have sufficient funds or credit available, and that all payment related information that you provide is true, accurate and complete. MotorFit is not responsible for any failure of payment that arises from incorrect details, insufficient funds or bank side issues, and no obligation to process or ship an order arises until payment is confirmed as successful in our systems.

At checkout, you are solely responsible for providing a complete, correct and deliverable shipping address, including building, villa or flat details, landmark where necessary, and for providing an accurate and reachable mobile phone number and email address. Our delivery partners will use these details to attempt delivery and may contact you by phone or SMS or email if they require guidance or access. If delivery is delayed, fails, or the shipment is returned to us because the address you provided was incomplete or incorrect, because access to the location was not possible, because security or building rules prevented entry, or because you were repeatedly unavailable, did not respond to calls, messages or courier attempts, or refused to accept the parcel without a valid and documented issue, you acknowledge and agree that MotorFit may charge additional shipping fees for any re delivery, that any decision to cancel and refund in such circumstances is entirely at our discretion, and that if we do decide to issue a refund in such a case we may deduct the shipping and handling costs actually incurred by us from any refundable amount.

When your order has been dispatched from our warehouse and passed to our delivery partner, we may provide you with tracking details either via automated email, via your account area on the website if such functionality is available, or upon request if the courier’s systems allow it, and where a tracking number or link is issued you can follow the progress of your shipment using the online tools provided by the courier. If you have not received any dispatch confirmation within what you consider a reasonable period of time after placing and paying for an order, you are encouraged to contact us at info@motorfit.ae, quoting your order number and your full name, so that we can check the status of the order and provide an update based on the information available from our internal systems and our courier partners.

It is extremely important that you inspect your order promptly upon delivery and that you do not delay this inspection. As soon as your parcel arrives, before discarding any packaging, you should examine the outer packaging for any visible signs of damage such as tears, holes, crushing or water exposure, and then open the parcel carefully to verify that the items received match the items listed on your order confirmation and that the products appear intact, clean and free from obvious defects or incorrect parts at first glance. Because fitment specific products can be affected by how they are unpacked, unrolled, unboxed, test fitted or handled, we apply a strict and short time window for reporting any issues related to damage on arrival, manufacturing defects apparent out of the box, or incorrect items received compared to your confirmed order. If you believe that an item is damaged, defective out of the box or not the product listed on your order confirmation, you must notify us by email at info@motorfit.ae within four hours of the recorded delivery time as shown in the courier’s system. Your notification must include your order number, a clear written description of the issue, and clear photographs that show the product as a whole, the specific damage or defect in close up where applicable, and, where relevant, the outer packaging and any visible damage to the box or wrapping. This limited four hour window is necessary because it enables us to investigate the matter promptly with our warehouse staff and our courier partners and to distinguish genuine transit damage or fulfillment errors from issues that may arise later due to handling, installation attempts, use of the product, environmental exposure or modifications made by the customer, and you acknowledge that reports submitted after the expiry of this four hour window may not be accepted and that in such cases we may not be able to offer any remedy, replacement or refund even if you subsequently discover a problem.

MotorFit does not accept returns or provide refunds for change of mind situations, or for orders in which the customer has selected the wrong car brand, wrong model, wrong year, wrong variant or otherwise mismatched the product to their vehicle. Because our mats, armrests and other accessories are designed for specific vehicle cabins and contours, you must carefully review the car model, year and variant information on the product page and confirm it against your own vehicle before placing your order, and we strongly recommend that you double check the car’s exact model and year as stated on the registration card or manufacturer documentation, and where relevant verify trim level, drive type and seating configuration. If you select a product that is not designed for your actual vehicle and it does not fit as a result, this will be classified as a customer selection error and will not qualify for a return, refund or exchange, and similarly, if your vehicle has aftermarket modifications, custom upholstery, non standard floor rails, additional accessories or any other non original interior changes that affect how mats or armrests can be installed, and those modifications were not disclosed to us in writing and are not part of the standard factory model, any fit issues that arise as a result are considered outside our responsibility and do not create a right to a remedy.

Because of these operational and product specific realities, MotorFit treats all sales on motorfit.ae as final, and we do not accept returns or exchanges once a product has been installed, used, test fitted in a way that clearly alters its shape, or removed from its protective packaging in a manner that prevents it from being resold as new. This applies even if you later decide that you do not like the look, feel, color shade, pattern, smell, perceived coverage area or any other subjective aspect of the product. The decision to purchase should therefore be taken carefully and thoughtfully, based on the descriptions, specifications, images and fitment guidance provided on the site, and we encourage you to contact us with questions before ordering if you are uncertain about any aspect.

There are, however, two narrow categories in which MotorFit may consider providing a remedy. The first category is where we have clearly sent an item that does not match the product listed on your order confirmation, such as a different vehicle model, a different product type or an obviously incorrect configuration relative to what you ordered and what is stated on your invoice. The second category is where the product arrives with a clear manufacturing defect or damage that can reasonably be attributed to the manufacturing process or to transit before the parcel reached you and that is reported within the four hour window with adequate supporting evidence. In both categories, you must report the issue within the four hours following recorded delivery and provide all requested photographic evidence. Once we receive your report, we will review the information, including photographs and courier data, and we may request further clarification, additional photos, or more detailed descriptions if needed to understand the issue clearly and to determine whether it falls inside or outside the limited scope of this policy.

If, after our internal review, we confirm that the problem does fall within one of these two categories and not within any of the exclusions described above, MotorFit may, at its sole discretion and without creating any precedent for future cases, offer one of the following remedies: we may arrange to send you a replacement of the same product, or if a replacement is not reasonably available we may agree to issue a refund for the affected item. In some situations, we may require that you return the original item to us, either by arranging collection through our courier or by requesting that you ship it to a specified return address. In other situations, for practical reasons or because of the nature of the defect, we may decide that a physical return is not necessary and may instruct you to destroy or dispose of the defective item and simply confirm this to us in writing. Where we require the item to be returned and the issue has been confirmed as our responsibility after inspection, we will either cover or reimburse reasonable return shipping costs. Where a return is not required, we will simply proceed with the agreed replacement or refund after final approval.

Any refund that is approved under this policy will only be issued by bank transfer to a UAE bank account nominated by you. MotorFit does not issue cash refunds, does not process direct card reversals from our side and does not offer refunds through any alternative channel. When a refund has been granted, we will request your bank account details and you must ensure that the information you provide, including account name, IBAN and bank name, is accurate and complete. No refund will be initiated until the returned item, if applicable, has been physically received by us and inspected and until your bank details have been verified. Once all conditions have been met and the refund has been formally approved in our system, MotorFit will aim to process the bank transfer within a typical period of seven to fourteen business days. You acknowledge that the exact time that the funds take to reach your account and to appear in your statement may vary depending on your bank’s internal processing times, cut off times and procedures, all of which are outside our control, and that MotorFit is not liable for any delays caused by banking systems. Even in cases where we approve a refund, original shipping charges and any charges applied by your bank or payment provider are generally not refundable, unless we explicitly state otherwise in writing for a particular case, and where the issue is clearly due to our error we may, at our discretion, decide to include shipping in the refund, but this will be determined on a case by case basis. In situations where orders are cancelled or returned because of delivery failures arising from incorrect address details, lack of response to the courier or refusal to accept a parcel without a valid issue, we reserve the right to deduct shipping and handling costs from any amount that might otherwise be refunded, if we choose to refund at all.

To summarise the practical effect of this entire policy in plain but condensed terms, while still binding in full, all sales on motorfit.ae are treated as final, we do not accept returns or exchanges because of change of mind, personal preference or incorrect model selection by the customer, we do not accept returns or claims related to vehicles with non standard interior modifications that were not clearly specified and that affect fitment, and we will only review and potentially remedy situations where the wrong item has been sent compared to your order or where an item is clearly damaged or defective upon arrival, and even then only if you report the issue within four hours of the recorded delivery time with adequate supporting evidence. Any remedy, whether by replacement or by bank transfer refund, is offered strictly at our discretion and subject to the conditions described above, including the requirement that a returned product must first be received and inspected before any refund is initiated and the understanding that once a refund is processed it may take seven to fourteen business days to reflect in your bank account depending on your bank.

If you need to report an issue that you believe falls within the scope of this policy, you must email info@motorfit.ae within four hours of the recorded delivery time, quoting your order number and providing a clear description of the problem along with photographs showing the product, the problem area and, where necessary, the packaging. If you simply have general questions about shipping or delivery timeframes that are not related to a defect, damage or fulfillment error, you may also contact us at the same address for clarification. Arabian Auto Supplies FZE in Ajmaan in the United Arab Emirates is committed to supplying high quality automotive accessories designed for the roads and vehicles of the UAE, and this policy is intended to keep our operations transparent, realistically manageable and sustainable while recognising the fitment specific nature of our products and the practical constraints that follow from that.

Payment Methods & Pricing

We accept payments through Ziina, our secure payment gateway. All prices displayed on motorfit.ae include VAT (Value Added Tax). Customers will see the final price including VAT at checkout.

Delivery & Shipping Fees

We offer the following delivery options:

• Free delivery for orders above 100 AED
• 20 AED delivery fee for orders below 100 AED

Orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location within the UAE.

Refunds & Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us at info@motorfit.ae within 14 days of receiving your order.

Refunds will be processed only after we receive the returned item from you. Once received and inspected, refunds will take 7-14 days to reflect in your bank account. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status in real-time.

Contact & Support

For any questions or concerns regarding shipping, delivery, refunds, or returns, please don't hesitate to contact our customer support team at info@motorfit.ae. We're here to help!

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. We recommend reviewing this policy periodically to stay informed of any changes.

Legal Compliance

This policy is governed by the laws of the United Arab Emirates. All transactions are subject to our Terms and Conditions.